Cancellation Policy

Customer can cancel their order within 24 hours of ordering.

Refunds will be made back to the payment solution used initially by the customer. Please note order cancellation refunds may take up to 45 days for the refund transfer to be completed back to you.

Shipping Policy

At Toys & Tales we are committed to making our delivery process as quick and pleasant as possible, because we know how important it is that your goods arrive on time and in perfect condition.

In order to provide the utmost satisfaction, local deliveries are carried by our delivery partners to ensure you the quick service at the best prices.

All delivery quotes refer to the price and weight of your whole order rather than the individual items you have purchased.

We are more than happy to answer any questions or listen to any suggestions you may have regarding our delivery policy, so please contact us by clicking here, call us or even connect with us on mail.

Next Day Delivery (Within 24 – 30 hours)
Geography UAE (Domestic) UAE (Far Areas) UAE (National) UAE (National)
Weight Up to 5 KG 5.1 KG – 10 KG 10 KG & Above
Base Rate (Excludes VAT) AED 17 AED 41 Additional AED 1 Per KG Additional AED 2 Per KG
*Shipping charges indicated above are standard/tentative rates only. Charges may vary depending on the volume, weight and distance of the shipping address

If you want the delivery to happen Same Day (UAE Domestic) or for any International deliveries, contact us to know more.

Non-availability on Delivery: Our delivery partners will attempt to deliver the package 3 times before it is returned back to our us. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

ID requirement upon delivery: Our shipping partners, may at our sole discretion require you to provide evidence of your identity (by for example asking you to see your Emirates ID) or your chosen method of payment, at the time of delivery or at any other time. If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order.

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